Frequently Asked Questions

🚚 Shipping & Delivery

How long does shipping take? +
  • Australia: 7-14 business days
  • International: 14-31 business days

Delivery times may vary depending on your location and local customs processing.

How much does shipping cost? +

Shipping costs are calculated at checkout based on your location and order size. Free shipping may be available for orders over a certain amount.

Do you ship internationally? +

Yes! We ship to most countries worldwide. International shipping typically takes 14-31 business days.

When will my order ship? +

Orders are typically processed within 1-2 business days. You'll receive a confirmation email once your order has been dispatched.

📦 Order Tracking

How can I track my order? +

You can track your order using our dedicated "Track Your Order" page. Simply enter your order number and email address to view the current status of your shipment.

When will I receive tracking information? +

Tracking information will be uploaded and sent to your email as soon as possible after your order has been dispatched, typically within 24-48 hours of shipping.

My tracking hasn't updated in days. Is this normal? +

Yes, this can be normal, especially for international orders. Tracking may not update while packages are in transit between countries. If you're concerned about your order, please contact us.

↩️ Returns & Refunds

What is your return policy? +

We accept returns within 30 days after delivery. Items must be unused, in original packaging, and in the same condition as received.

How do I initiate a return? +

To start a return, please contact us through our Contact page with your order number and reason for return. We'll provide you with return instructions.

When will I receive my refund? +

Once we receive and inspect your returned item, we'll process your refund within 5-7 business days. The refund will be credited to your original payment method.

Do I have to pay for return shipping? +

Return shipping costs may vary depending on the reason for return. We'll provide specific details when you initiate your return request.

💳 Orders & Payment

What payment methods do you accept? +

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods displayed at checkout.

Is my payment information secure? +

Yes, we use industry-standard SSL encryption to protect your payment information. We never store your credit card details on our servers.

Can I cancel or modify my order? +

Orders can be cancelled or modified within 24 hours of placement. Please contact us immediately if you need to make changes. Once an order has been shipped, it cannot be cancelled.

Didn't receive order confirmation? +

First, check your spam/junk folder. If you still can't find it, please contact us with your order details and we'll resend the confirmation.

📱 Products & Stock

Are all items shown in stock? +

We try to keep our inventory updated in real-time. If an item is out of stock, it will be clearly marked on the product page.

When will items be restocked? +

Restock times vary by product. You can sign up for email notifications on the product page to be alerted when an item is back in stock.

Do you offer warranty? +

Warranty terms vary by product and manufacturer. Please check the product description or contact us for specific warranty information.

💬 Contact & Support

How can I contact customer service? +

You can reach us through our Contact page. We aim to respond to all inquiries within 24-48 hours during business days.

Question not answered here? +

Please visit our Contact page to send us your question. We're happy to help with any queries or concerns you may have!