Frequently Asked Questions
🚚 Shipping & Delivery
- Australia: 7-14 business days
- International: 14-31 business days
Delivery times may vary depending on your location and local customs processing.
Shipping costs are calculated at checkout based on your location and order size. Free shipping may be available for orders over a certain amount.
Yes! We ship to most countries worldwide. International shipping typically takes 14-31 business days.
Orders are typically processed within 1-2 business days. You'll receive a confirmation email once your order has been dispatched.
📦 Order Tracking
You can track your order using our dedicated "Track Your Order" page. Simply enter your order number and email address to view the current status of your shipment.
Tracking information will be uploaded and sent to your email as soon as possible after your order has been dispatched, typically within 24-48 hours of shipping.
Yes, this can be normal, especially for international orders. Tracking may not update while packages are in transit between countries. If you're concerned about your order, please contact us.
↩️ Returns & Refunds
We accept returns within 30 days after delivery. Items must be unused, in original packaging, and in the same condition as received.
To start a return, please contact us through our Contact page with your order number and reason for return. We'll provide you with return instructions.
Once we receive and inspect your returned item, we'll process your refund within 5-7 business days. The refund will be credited to your original payment method.
Return shipping costs may vary depending on the reason for return. We'll provide specific details when you initiate your return request.
💳 Orders & Payment
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods displayed at checkout.
Yes, we use industry-standard SSL encryption to protect your payment information. We never store your credit card details on our servers.
Orders can be cancelled or modified within 24 hours of placement. Please contact us immediately if you need to make changes. Once an order has been shipped, it cannot be cancelled.
First, check your spam/junk folder. If you still can't find it, please contact us with your order details and we'll resend the confirmation.
📱 Products & Stock
We try to keep our inventory updated in real-time. If an item is out of stock, it will be clearly marked on the product page.
Restock times vary by product. You can sign up for email notifications on the product page to be alerted when an item is back in stock.
Warranty terms vary by product and manufacturer. Please check the product description or contact us for specific warranty information.
💬 Contact & Support
You can reach us through our Contact page. We aim to respond to all inquiries within 24-48 hours during business days.
Please visit our Contact page to send us your question. We're happy to help with any queries or concerns you may have!